Business Essentials Module B1+/B2: Customer Services

Kursnummer W58447
Kosten 3 - 8 Pers.: 96,00 €
Zeitraum Sa., 16.05.2020 - Sa., 16.05.2020
Uhrzeit 09:00 Uhr - 16:00 Uhr
Dauer 1 Termin

Content module:

Learn to recognise and provide good customer service
Learn how to recognise poor customer service
Learn how to be more than just a business acquaintance
Learn how to be your customer's friend and create loyalty

the details:

Introduction to customer service:
What is customer service?
Who are my customers? internal / external?

ommunication skills
Developing effective communication skills
Body language
Choice of words / tone of voice
Being positive

Calming upset customers
What makes customers upset?
Accurately identify the problem

Telephone customer service
Mastering / answering the telephone
Active listening
Taking messages
Recommendations
Closing the call

Internet customer skills
Email communication guidelines
Internet customer skills
Customer online support


Dozent(en)

Andrea Eckschlager

Kurse der Dozentin:

  • Business Essentials Module B1: Telephoning and Emailing (W58446)
  • Business Essentials Module B1+/B2: Customer Services (W58447)

Kursort

HG 1C, 3. OG Raum 06

Haidgraben 1C
85521 Ottobrunn
.
Datum
Samstag, 16.05.2020
Uhrzeit
09:00 - 16:00 Uhr
Ort
Haidgraben 1C, 3. OG Raum 06 Seminarraum